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Return and Refund
return the goods
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For returns due to buyer reasons, the return shipping costs shall be borne by the buyer.
Damage during transport
In the event of product damage or other issues during transportation, we offer the option of replacing the product or issuing a refund. For inquiries regarding this matter, please contact studio@tingolife.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Studio@tingolife.com.
I love this tumbler. The 32 oz size is ideal, big enough to hold plenty of water or iced coffee, yet still fits comfortably on my countertop and some cup holders.
The stainless steel double-wall insulation really works, keeping my cold drinks icy for hours and preventing condensation on the outside. The design is both cute and functional, and it feels solid and well-made in hand. I truly enjoy that it has 2 lid options, as I do not really like to drink with a straw. I also appreciate that it’s dishwasher safe, which makes cleanup super easy. This has become my go-to cup for daily use at home, in the car, and at the gym
This bottle is off white in colour and looks very aesthetic with the hand drawn art print. The print on the bottle is slightly raised on the surface and looks to be of good quality and I don’t expect it to come off after extended use however will update after a period of time if I find it chips off or something.
I love that it holds 1L of liquid (you’ll need to fill it right to the top for it to be 1L) but as a result the bottle once filled can be quite heavy and if you’re like me wanting to travel as light as possible - this bottle is a little big for that. And due to its size, it’s not a one hand operated type bottle.
I personally use this bottle at home (usually have it at my work desk or on the kitchen bench) and aim to have at least a bottle a day - I’m not great at drinking water.
For icy cold water it keeps it cool for about 24 hours (though this was in a reasonable room temperature, nothing too wild). For hot water it didn’t keep it hot for the 12 hours stated - the water was room temperature at 12 hours.
The bottle comes with two lids as described. The straw one has a soft silicone handle while the sports lid has a plastic handle. I’ve tested both and both are leak proof.
I like how the straw can be operated with one hand (just flips up), it’s relatively easy to clean given there’s no silicone parts which can get mouldy - it’s all plastic. The only issue I had was the last bit of water - the straw is not long enough to reach it so there’s always a little water left.
The sports lid requires you to unscrew the lid which remains attached so you can’t lose it, there’s little grooves inside the spout which can catch grim so you do need to be mindful and give it a good scrub.
TLDR - aesthetic bottle, great print quality. Can be quite heavy given it’s 1L volume and not a one hand operated type bottle. Straw lid is a flip -top and all plastic with no internal silicone bits. Sports lid is a screw-top with grooves inside the spout which will require some attention when cleaning. Keeps water icy cold for 24 hours in reasonable conditions but hot water it didn’t keep as long as the specified 12 hours for me.
This water bottle is so cute and I bring it to school daily
